Frequently Asked Questions
“Welcome to our FAQ page! Here you’ll find answers to common questions about our tours, booking process, and travel policies. Whether you’re curious about itineraries, payment options, or cancellation policies, we have you covered. If you need further assistance, please contact our support team.”
Can we add attractions or include places not listed in your tour descriptions?
Definitely! We are always happy to customise itineraries to suit guests specific interests.
Are your tours family friendly?
Yes, all our itineraries can be tailored to better suit the needs of families. Booster seats and baby capsules can be provided at no additional charge upon request.
Do you offer shared tours, or can we join another group?
We are a private tour operator but can recommend for you alternative group operators.
What level of fitness do I need for your tours?
All itineraries can be tailored to suit differing fitness levels.
Can we go shopping as part of our tour?
Absolutely! We will work with you in designing the perfect shopping experience to include in your selected itinerary.
Do you cater for dietary requirements?
Yes, please advise of any dietary requirements at the time of booking.
Do you offer tours in languages other than English?
Yes, we can provide foreign language translators in a number of languages.
Do you cater for guests with specific mobility needs?
We have vehicles of different sizes and can accommodate a variety of mobility requirements including wheelchairs and collapsible scooters. Please discuss with us at time of booking.
What months of the year do you operate snow tours?
We recommend travelling to the snowfields in July or August. Depending on the snow season, tours can also depart in September or June.
What happens in the event of bad weather?
Tours operate year-round, and itineraries can be adapted due to varying weather conditions. In such cases tours costs will be fully refunded.
How can I make a reservation?
Reservations can be made by completing our enquiry form and pay using PayPal, or emailing us directly.
Do you provide airport transfers?
Yes, airport transfers can be added to the beginning or end of any tour, or as standalone bookings.
We will have our luggage with us. Is their space in the vehicle?
Yes, please advise baggage quantities at time of booking so this can be accommodated.
Does the tour required tipping to the driver?
No its not compulsory… customer may want to give drivers a blessing if they feel they want to.
What is the payment method of the tour?
Cash, credit card, paypal or bank transfer. If not sure just ask.